01993 777850 contactus@saua.co.uk

Specialists in…
Personal Accident, Travel and Liability Cover.

Help & Guidance

We are dedicated to providing a high quality service and we want to ensure that this is maintained at all times.

Complaints Procedure

If you (the Policyholder) have any questions or concerns about the policy or handling of a claim, you should, in the first instance contact your broker who arranged this policy on your behalf.

Alternatively, you can make contact with ourselves through whom this policy was arranged:

Self Assured Underwriting Agencies Limited
5 – 6 Kingfisher Court
Northfield Farm Lane
Witney
Oxfordshire
OX28 1PD

T: 01993 777850
E: contactus@saua.co.uk

If you prefer complaints may be referred to the following:

Policies with prefix SALSALIA

Complaints Manager
XL Catlin Insurance Company UK Limited
20 Gracechurch Street
London
EC3V 0BG

T: 020 7743 8487
E: axaxlcomplaints@axaxl.com

Policies with prefix CN

Self Assured Underwriting Agencies Limited
5 – 6 Kingfisher Court
Northfield Farm Lane
Witney
Oxfordshire
OX28 1PD

T: 01993 777850
E: contactus@saua.co.uk

If you prefer complaints may be referred to the following:

Policies with prefix CN

The Complaints Manager
Canopius Managing Agents Limited
Gallery 9, One Lime Street,
London
EC3M 7HA

T: 020 7337 3700
E: complaints@canopius.com

Policies with prefix CN

Lloyd’s Complaints

If you remain dissatisfied it may be possible in certain circumstances to refer your complaint to Lloyd’s. Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaints – How Can We Help” available at www.lloyds.com/complaints (please allow link) and also available from the following address:

The Complaints Department
Lloyd’s Market Services
Fidentia House
Walter Burke Way
Chatham
Kent
ME4 4RN

T: 020 7327 5693
E: complaints@lloyds.com (please allow link)

Financial Ombudsman Service (FOS)

If you are a consumer or small business your complaint may be directed to the FOS:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

T. 0800 0234 567 (free for people phoning from a “fixed line” e.g. a landline at home)
T. 0300 1239 123 (free for mobile phone users who pay a monthly charge for calls to numbers starting 01 or 02)
E. complaint.info@financial-ombudsman.org.uk
W. www.financial-ombudsman.org.uk